The Group's recruitment experience in travel, tourism and hospitality, and the close rapport that has developed between The Specialized Group and industry players, have provided extensive insight into the needs and expectations of the industry. Through this, significant training gaps were identified.

Additional research conducted by The Specialized Group further supported these findings, and in light of this the Group recently launched a new initiative: Specialized Touch.

Specialized Touch produces differentiated training programs aimed at truly meeting the needs of the industry.

The focus is on two distinct areas: pre-employed and employed. Specialized Touch programs are outcomes-based, and the company makes the following commitments:

• Pre-employed Specialized Touch graduates will make immediate, meaningful contributions to the companies that hire them;

• Companies will see an elevation in the performance and confidence levels of employees who go through Specialized Touch training programs.